Push the cartridge forward until it clicks into place. If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube. If you have a defective cartridge or printhead, it might be under warranty. Asia Pacific and Oceania. These errors, including ‘ Incompatible cartridge ‘ can occur with genuine HP cartridges under certain circumstances. How does HP install software and gather data?
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Solution Perform the following steps to clear a paper jam from the product. Not sure which drivers to choose? Make sure phtosmart the carriage holding the cartridge moves to the right.
We were unable to retrieve the list of drivers for your product. Wait until the carriage is idle and silent before you continue.
With the product turned ondisconnect the power cord from the rear photismart the product. Contact HP Support to schedule a repair or replacement. Please try again shortly.
Press the Power button to turn on the product. The error message should indicate the problem cartridge by displaying an icon that represents it.
Do not touch the copper-colored contacts or reattach the tape.
This might cause the carriage to lift out of position. Remove the new cartridge photosmaft its package, and make sure that you touch only the black plastic. Do not rest your hand on top of the printer for leverage. Please try again shortly. If all the pieces of paper are not removed from the product, more paper jams are likely to occur.
A ‘Paper Jam or Carriage Jam’ Message Displays for HP Photosmart C4380 All-in-One Series
We were unable to find any drivers for your product. Contact HP Support to schedule a repair or replacement. Service or replace your HP product if you completed all preceding steps. These errors, including ‘ Incompatible cartridge ‘ can occur with genuine HP cartridges under certain circumstances. The product can be damaged if the cartridges are not docked safely before removal.
HP encountered an error while trying to scan phofosmart product.
HP Photosmart C All-in-One Printer – Driver Downloads | HP® Customer Support
Press the tab on the left side of the photosmat door to release the door. To see if your product is still under warranty, go to the warranty check website http: If you need to print immediately and the quality of the printouts is not a concern, you can print in gp mode. If it is a new product, make sure all the packaging material is removed. When replacing the black or photo cartridge, remove the cartridge from the slot on the right.
See your browser’s documentation for specific instructions. Cause Carriage jam messages are usually caused by paper jammed in the path of the moving carriage in the product, but they can also be caused by another obstruction in the carriage path. This page requires Photosmatr. If you remove the tri-color cartridge, the printouts are in grayscale.
Solution and Diagnostic Data Collection.